kindy logo
kindy logo

All articles

🚚 Shipping, Delivery & Returns

What is your cancellation policy?

Orders can be canceled within 8 Hours. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 2-5 business days. • Express Delivery: Typically arrives within 1-2 business days.

How do I track my order?

Once your Kindy order has been packed and processed, we’ll send you a shipping confirmation email. It’ll include your Royal Mail tracking number and a direct link to track your parcel. Just click the tracking link in the email or copy the tracking nu

How do I make a return?

We understand—sometimes things don’t work out. If you’d like to return an item, you have 30 days from the date you received it. Items must be unused, in their original packaging, and in a resellable condition. Email us at [email protected] with

What’s your return policy?

We accept returns or exchanges on unused items in their original packaging within 30 days of purchase. Please note that sale items, bundles, and limited edition products are not eligible for return or exchange. Once your return is received and inspec